Refund policy

Audit packs are generally non-refundable once purchased because each order reserves review time, operational capacity, booking capacity, and follow-up work for a one-time service.

This applies whether the order is placed by the page owner or by an authorized buyer on their behalf.

A refund request may be reviewed if the site fails to send booking instructions within 24 hours after purchase and the failure is on the site's side.

A duplicate charge or proven payment processing issue may also be reviewed.

Except where applicable law requires otherwise, no other refund situation is promised on this site.

Unless required by applicable law, refunds are not provided for change of mind, scheduling inconvenience, dissatisfaction based only on subjective preference, failure to monitor the order email, or issues caused by inaccurate information supplied by the buyer, including the use of an incorrect email address.

Refunds are also generally not provided where the buyer does not provide a valid landing page URL, does not complete the booking step, misses the audit call without notice, or causes fulfillment to stall after purchase.

If the submitted page URL is invalid, inaccessible, password-protected without access details, or outside the stated pack scope, the buyer must provide a valid replacement URL or access details before delivery timing starts.

If the buyer does not provide the needed information within a reasonable time, the order may be treated as stalled and may not be eligible for refund review.

If the audit call needs to move, use the booking link or contact support as early as possible.

A replacement slot may be offered where operationally feasible, but no fixed number of reschedules is promised.

If a participant arrives materially late to an audit call, the call may be shortened to fit the remaining time in the slot.

If a booked audit call is missed without notice, the call may be treated as delivered or may require an additional booking fee before rescheduling.

To request help with a refund issue, contact hello@reviewconvert.com and include the order email, the pack purchased, and the reason for the request.

Requests based on a missing booking email should be sent promptly after the 24-hour booking-email window has passed.

Before initiating a chargeback, contact support so the issue can be reviewed directly.

Fraudulent or abusive chargeback activity may be disputed using order records, booking records, delivery records, and related communications.